Refund Policy
At Crust & Garnish Haven, we take pride in the quality of our freshly prepared pizzas and accompanying food items. We strive to provide our customers with the best possible dining experience, whether they order for dine-in, take-out, or delivery through our website clearveranda.sbs. Please read our Refund Policy carefully to understand how we handle returns and refunds for our products.
Order Cancellation
If you need to cancel your order, please contact us immediately at +44 20 7946 0958. We will do our best to accommodate your request; however, if your order has already been prepared or dispatched for delivery, we will not be able to cancel it. In such cases, no refund will be issued.
Incorrect or Unsatisfactory Items
If you receive an incorrect item or if the item is unsatisfactory due to reasons such as wrong topping selection or under-cooked dough, please contact us within 2 hours of receipt. We will offer a replacement or a full refund in the original payment form—£.
Non-Delivery or Late Delivery
In the rare event that your pizza has not been delivered within a reasonable amount of time after the confirmed delivery estimate, please contact us. If we confirm that the non-delivery or significant delay is attributable to our error, we will offer a partial refund, discount on a future order, or a full refund, at our discretion.
Refund Requests
All refund requests should be directed to our customer service team by phone at +44 20 7946 0958 or through our website clearveranda.sbs. Please provide your order number, contact details, and the reason for your refund request. Our team will evaluate your request and respond within 48 hours.
Processing Refunds
Upon approval of your refund, it will be processed within 7 to 14 business days. We will notify you once your refund has been initiated. Please note that depending on your bank or credit card issuer, it may take additional time for the refunded amount to reflect in your account.
Food Quality
Our pizzas are crafted to order with the freshest and finest ingredients. If you are not satisfied with the quality of the food you’ve received, please contact us immediately. We may offer a replacement item or a refund, depending on the individual circumstances of your order.
Exceptions
Please note that some items such as gift cards, promotional items, or special orders are not eligible for returns, exchanges, or refunds.
Contact Us
If you have any questions or concerns regarding your order or our refund policy, please do not hesitate to contact us at +44 20 7946 0958 or visit our website clearveranda.sbs for more information.
Policy Changes
Crust & Garnish Haven reserves the right to modify this Refund Policy at any time without prior notice. The latest version of our Refund Policy will always be posted on our website, so please review it frequently to stay informed of any changes.
Thank you for choosing Crust & Garnish Haven for your gourmet pizza experience. Our aim is to provide not only great-tasting food but also exceptional customer service.